Privacy Policy

1. Controller

The controller for the processing of personal data on this website is:

Living Charity e.V.
Kölner Str. 64
51702 Bergneustadt
Germany

Email: info@livingcharity.de

2. General Information on Data Processing

We process personal data only to the extent necessary for providing this website, processing contact inquiries, handling donations, support contributions or orders, and fulfilling legal obligations.

Personal data refers to any information relating to an identified or identifiable natural person, such as name, address, email address, payment data, order data, or technical usage data.

Processing is carried out in particular on the basis of Art. 6 para. 1 lit. a GDPR, if consent has been given, Art. 6 para. 1 lit. b GDPR, if processing is necessary for the performance of pre-contractual measures or a contract, Art. 6 para. 1 lit. c GDPR, if there is a legal obligation, and Art. 6 para. 1 lit. f GDPR, if we have a legitimate interest in a secure, functional, and user-friendly website.

3. Provision of the Website and Server Log Files

When you access this website, information transmitted by your browser is automatically processed by the technical operation of the website. This may include, in particular:

- IP address
- Date and time of access
- Pages and files accessed
- Browser used
- Operating system used
- Referrer URL
- Amount of data transferred

This data is processed to technically provide the website, ensure its stability and security, and prevent misuse. The legal basis is Art. 6 para. 1 lit. f GDPR.

4. Shopify as a Shop Platform

This website or online shop is operated via Shopify. Shopify provides the technical infrastructure for the shop, product pages, shopping cart, checkout, payment processing interfaces, order management, and other shop functions.

When using the shop, personal data may be transmitted to Shopify and service providers associated with Shopify. This may include, in particular, name, address, email address, phone number, IP address, order information, payment status, and technical usage data.

Processing is carried out for the provision and operation of the shop as well as for the execution of donations, support contributions or orders. The legal bases are Art. 6 para. 1 lit. b GDPR, Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR.

Insofar as Shopify processes personal data outside the European Union or the European Economic Area, this is done on the basis of appropriate safeguards within the meaning of the GDPR, in particular through standard contractual clauses or other permissible transfer mechanisms.

5. Donations, Support Contributions and Orders

If you make a donation, a support contribution or place an order via this website, we process the data required for its processing. This may include:

- First and last name
- Billing and, if applicable, shipping address
- Email address
- Phone number, if provided
- Selected amount or selected product
- Payment method and payment status
- Order or transaction number
- Voluntary information, e.g., notes on the donation

The data is processed for the purpose of carrying out the transaction, communicating with you, for documentation, and for fulfilling tax and legal retention obligations. The legal bases are Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. c GDPR.

If a donation receipt is to be issued, we process the necessary information on the basis of Art. 6 para. 1 lit. c GDPR.

6. Payment Processing

Payment is made via the payment service providers offered at checkout. Depending on the activated payment method, payment data may be transmitted to the respective payment service provider. This may include, in particular, name, email address, billing address, payment amount, transaction data, and technical payment information.

Processing is carried out for the purpose of executing the payment and processing the transaction. The legal basis is Art. 6 para. 1 lit. b GDPR. Payment service providers may be independent controllers within the meaning of the GDPR. The data protection information of the selected payment service provider also applies.

7. Contacting Us

If you contact us by email or via a contact form, we process the data you provide to handle your request. This may include, in particular, name, email address, message text, and other voluntary information.

The legal basis is Art. 6 para. 1 lit. b GDPR if your request is related to a contract or a transaction, and Art. 6 para. 1 lit. f GDPR for general inquiries.

8. Cookies and Similar Technologies

This website may use cookies and similar technologies. Cookies are small text files that are stored on your device.

Technically necessary cookies are used to provide basic functions of the website and the shop, e.g., shopping cart, checkout, language settings, security, and session management. The storage of technically necessary information is based on Section 25 para. 2 TTDSG. The subsequent processing of personal data is based on Art. 6 para. 1 lit. f GDPR or Art. 6 para. 1 lit. b GDPR, if this is necessary for the processing of a transaction.

Non-essential cookies, analysis, or marketing technologies are only used if consent has been given for them. The legal basis is Section 25 para. 1 TTDSG as well as Art. 6 para. 1 lit. a GDPR. Granted consent can be revoked at any time with effect for the future.

9. Analysis and Marketing Functions

Shopify may provide technical evaluations and shop statistics that serve to improve the website and evaluate shop usage. Insofar as personal data is processed for this purpose, this is done on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR or, if necessary, on the basis of your consent pursuant to Art. 6 para. 1 lit. a GDPR.

Marketing pixels, external analysis tools, or advertising tracking are only used if they have been actively set up in the shop and, if necessary, consent has been obtained.

10. Recipients of Personal Data

Personal data may be transmitted to the following recipients or categories of recipients:

- Shopify as the technical shop platform
- Payment service providers
- IT and hosting service providers
- Tax advisors, authorities or other bodies, as required by law
- Service providers for the technical maintenance and support of the website
- Shipping service providers, if physical products are shipped

Disclosure only occurs if this is necessary for the stated purposes or if there is a legal obligation.

11. Storage Period

We store personal data only for as long as it is necessary for the respective purposes. Data related to donations, support contributions, orders, invoices, and tax-relevant processes are stored in accordance with statutory retention obligations.

Data from contact inquiries will be deleted once the inquiry has been definitively processed and no legal retention obligations prevent deletion.

12. Your Rights

You have the following rights under the GDPR:

- Right to information according to Art. 15 GDPR
- Right to rectification according to Art. 16 GDPR
- Right to erasure according to Art. 17 GDPR
- Right to restriction of processing according to Art. 18 GDPR
- Right to data portability according to Art. 20 GDPR
- Right to object according to Art. 21 GDPR
- Right to withdraw consent given according to Art. 7 para. 3 GDPR

To exercise your rights, you can contact us at info@livingcharity.de.

13. Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data violates the GDPR.

14. Up-to-dateness of this Privacy Policy

We reserve the right to adapt this privacy policy if technical, legal, or organizational changes occur.

Status: May 28, 2026